Shipping Policy

At Anil Kids, we aim to provide a seamless and efficient shipping experience for all our customers. Please carefully read our shipping terms and conditions below:

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Processing Times

• Orders: Orders are typically processed and shipped within 7-14 business days after payment is confirmed.
• Peak Seasons: During peak seasons or promotional periods, processing times may be longer. We will notify you of any significant delays.

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Shipping Times and Methods

We offer the following shipping options based on your location:

• United Kingdom: Standard shipping (3-5 business days after processing).
• Europe: Standard shipping (5-10 business days after processing).
• Rest of the World: Standard shipping (10-15 business days after processing).

Please note that delivery times may vary depending on customs processing in your region.

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Shipping Costs

We offer free standard shipping for all orders. Any applicable duties, taxes, or customs fees are the responsibility of the buyer and are not included in the shipping cost.

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Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the provided link or tracking number.

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Shipping Restrictions

• We do not ship to P.O. boxes or military addresses (APO/FPO).
• Delivery to certain remote or rural locations may require additional time.

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Lost or Delayed Packages

While we strive to ensure timely delivery, delays caused by shipping carriers, customs, or unforeseen circumstances are beyond our control. If your package is significantly delayed, please contact us at info@anilkids.co.uk, and we will assist you in tracking your order.

If your package is lost in transit:

• Please contact us immediately.
• Once the shipping carrier confirms the loss, We will arrange a free replacement or a full refund for lost packages confirmed by the shipping carrier.

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Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery at info@anilkids.co.uk with:

1. Your order number
2. Photos of the damaged item(s) and packaging

We will assess the situation and work with you to resolve the issue.

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International Shipping

• Customers are responsible for any customs duties, taxes, or import fees. These charges vary by country and are not included in your order total.
• Delays due to customs processing are beyond our control.

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Contact Us

If you have any questions about our shipping policy, please contact us at:
Email: info@anilkids.co.uk
Phone: +44 7411 590 501

Return and Refund Policy

At Anil Kids, we take pride in providing high-quality children's special occasion wear. If for any reason you are not satisfied with your purchase, you have the right to return your order under the following conditions.

Return Conditions

• Returns must be requested within 14 days of receiving the order.
• Items must be unused, unworn, unwashed, and returned in their original packaging with all tags attached.
• If the item was delivered with a security seal, it must remain intact. Any tampered or removed seals will make the return ineligible.
• Items must not be altered, ironed, or washed and should be properly packed in the same condition as received.
• Custom-made or personalized items cannot be returned or refunded, in accordance with current regulations.

Return Request Process

To initiate a return, the customer must contact us within 14 days of receiving the order by emailing info@anilkids.co.uk or via WhatsApp at +44 7411 590 501.

Once the return request is received, our team will provide written confirmation with specific instructions. The return must be sent either to our warehouse or as a hold-for-pickup shipment, as per our instructions.

Refund Process

• Once the returned item is received and inspected, a full refund will be processed to the original payment method within 7 business days, provided the item meets all return conditions.
• If the returned item does not meet the required conditions (e.g., used, damaged, missing original packaging), we reserve the right to reject the return or apply a partial refund.
• Return shipping costs are covered entirely by the customer, including any customs duties or handling fees. These costs will not be reimbursed.

Return Shipping Costs

• Customers are responsible for all return shipping costs.
• A return must be sent via a trackable shipping service, and the tracking number must be provided to Anil Kids.
• We do not accept returns sent with unpaid postage or cash-on-delivery (COD).

Defective or Incorrect Items

If you receive an item that is:

• Damaged
• Incorrect
• Has a manufacturing defect

Please contact us within 14 days of delivery at info@anilkids.co.uk

• We will first attempt to repair or replace the item at no extra cost.
• If a replacement is not possible, we will issue a full refund.

Non-Returnable Items

• Custom-made or personalized items
• Gift cards

European Union 14-Day Cooling Off Period

Under EU law, customers have the right to cancel or return orders within 14 days of receipt. However, this does not apply to custom-made or personalized items, which are exempt from this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

• 📧 info@anilkids.co.uk
• 📞 WhatsApp: +44 7411 590 501